Feras Moussa is an ex Microsoft engineer and co-founder of Disrupt Equity who fired 5 property management companies and rebuilt management in house because the back office was bleeding money nobody could see. On this episode, host Abel Pacheco and Feras trace the jump from tech to real estate.
In this episode:
- The verdict: "third party management is broken. It's a really dated business."
- The concrete cost: over roughly 30 months a manager would "rack up $150,000 of payables" on turns with no verification, and "a vendor might slip in an invoice for a flooring he didn't do." He took over deals with "$50,000 owed to one vendor."
- The fix was systems, not more people: every call recorded and transcribed, VAs auditing whether staff answered the phone, and "every invoice has to have a unit number. Did the before and after make sense?"
- The owner's mindset: "if something doesn't perform, ultimately it's still my fault."
- The tech insight: do not build new software, tie the tools together. "Toyota assembles the car, but they're not building the airbags."
Abel Pacheco is a San Antonio real estate operator who went from 8 single family houses to a share of roughly 1,500 apartment doors, and now works as a fractional Chief AI Officer helping small and mid sized businesses put the back office on autopilot.
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